> For the complete documentation index, see [llms.txt](https://docs.hydralabs.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hydralabs.dev/hydramail/privacy-policy.md).

# Privacy Policy

**Effective Date:** October 16, 2025

HydraMail (“the Bot,” “we,” “us,” or “our”) is owned and operated by **Hydra Labs LLC**, a United States–based company.\
This Privacy Policy explains how we collect, store, and use data when you or your Discord server interacts with HydraMail.

***

<details>

<summary>1. Data We Collect</summary>

* **User & Guild IDs:** Used to link users, tickets, and Discord servers.
* **Message Content & Attachments:** Temporarily stored for the duration of active modmail threads.
* **Configuration Data:** Such as forum channel IDs, bot settings, and permissions for each server.

</details>

<details>

<summary>2. How We Use Your Data</summary>

* To provide and operate the modmail functionality (routing messages between users and staff).
* To maintain support logs and prevent misuse (e.g., spam, harassment, or system abuse).
* To improve HydraMail’s reliability, performance, and user experience.

</details>

<details>

<summary>3. Data Retention &#x26; Deletion</summary>

* Message data is kept only as long as necessary to manage active tickets.
* Guild configuration data remains until a server removes HydraMail or requests deletion.
* Data removal or access requests can be made by contacting **<support@hydralabs.dev>** or through the official Hydra Labs Discord server.

</details>

<details>

<summary>4. Data Sharing &#x26; Access</summary>

* HydraMail does **not** sell, rent, or share personal data with third parties.
* Data access is restricted to authorized **Hydra Labs LLC developers and staff** for maintenance, debugging, or abuse prevention.

</details>

<details>

<summary>5. Security</summary>

* All stored data is kept on secured and access-controlled systems.
* Hydra Labs LLC employs reasonable administrative and technical measures to protect against unauthorized access, alteration, or loss.

</details>

<details>

<summary>6. Your Rights</summary>

* You may request access to, or deletion of, your stored data at any time.
* Removing HydraMail from your Discord server immediately halts all future data collection from that server.

</details>

<details>

<summary>7. Changes to This Policy</summary>

Hydra Labs LLC may update this Privacy Policy periodically to reflect improvements or compliance changes.\
Updates will be announced via the official **Hydra Labs Discord server** or the website [https://hydralabs.dev](https://hydralabs.dev/).

</details>

<details>

<summary>8. Contact</summary>

For questions, concerns, or data-related requests, please contact:

📧 **<support@hydralabs.dev>**\
🌐 [https://hydralabs.dev](https://hydralabs.dev/)\
🏢 Operated by **Hydra Labs LLC**

</details>

***

**© 2025 Hydra Labs LLC. All rights reserved.**